IT specialist

Job description

Act as the support for organizational IT problems, and identify root causes, resolve, and monitor all technology support requests in a timely, effective, and professional manner
Lead projects and implementing new technologies
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Preserve and grow your knowledge of procedures, products and services
The ability to adapt to a fast paced environment and manage multiple projects
Respond back to end-users as needed, and follow up with them to maintain and improve service delivery
Maintain internal service ticket information and properly manage help desk life-cycle process.

Bachelor’s degree in Computer Science or related field
1-3 years in a Customer Service position
3 years of IT Help Desk Support experience or similar
Basic technical support at the network level: WAN and LAN connectivity and security
Demonstrated knowledge of Windows servers and desktop products. Can-do positive attitude, strong analytical and investigative skills.
Proficiency or ability to quickly become proficient with managing an internal ticketing system
Strong computer literacy including MS office, Excel skills
High attention to detail and accuracy
Focused and driven to not only analyze problems, but collaborate to identify and deliver solutions
Team player with ability to effectively communicate with those from the shop floor through senior leadership, conveying technology information in a clear, concise and understandable way. High attention to detail and accuracy
Focused and driven to not only analyze problems, but collaborate to identify and deliver solutions
Ability to negotiate hardware/software service and technical support contracts with vendors.

Stable employment in an international automotive company – 25 years in the Czech Republic
Recruitment bonus – 40 000 CZK
Flexible working hours
Home office according company rules
5 weeks holiday
Commute allowance
Bonus for recommendation of new employee – 20 000 CZK

Location:

Type of employment relationship:

Mubea, spol. s r.o., Za Dálnicí 510, 267 53 Žebrák

Main employment relationship

Lucie Plecitá

311 907 296, lucie.plecita@mubea.com